A clearer moving process

What happens after you enquire?

Send us the move details. We’ll review the scope and talk through the plan before a booking is confirmed.

From enquiry to moving day

From first enquiry to final check.

The exact timing depends on your move. These are the practical stages to work through.

01
Share the basics
Send both suburbs, your preferred date, move type and a useful description of what is moving.
02
Review the real scope
Add the inventory, bulky items, stairs, lifts, parking distance, building rules and any packing or storage.
03
Read the written quote
Check the charging basis, included services, GST, travel, timing assumptions, validity and anything not included.
04
Confirm the booking
A preferred date is not a confirmed booking until availability, the move details and the agreed scope are recorded.
05
Walk through moving day
Show the crew the access, priority items and anything fragile. If the scope has changed, discuss it before work continues.
06
Check delivery and paperwork
Review the delivery areas, raise any issue promptly and keep your quote, booking confirmation and final paperwork together.

Before accepting a quote

A headline price is not the whole move. These questions help you compare the actual scope.

Charge: hourly or fixed price, minimum time and billing increments
Travel: when charging starts and stops, including any return travel
Access: stairs, lifts, loading bays, parking and long carries
Services: packing, materials, disassembly, storage and redelivery
Timing: arrival, collection or delivery windows and how updates are provided
Changes: what happens if the inventory, access or date changes
Payment: deposit, due dates, accepted methods and final balance
Documents: terms, booking confirmation and invoice or receipt

Details that prevent surprises

Extra furniture, boxes, garage contents or unusually heavy items can change the time, crew or truck needed.

New stairs, lift bookings, parking limits or a longer carry can change how the job is planned.

Settlement delays, building access hours or storage between addresses should be discussed before moving day.

Good to know

Tell us about anything unusual at either address so the quote reflects the real move.

Is a preferred date a confirmed booking?

Not by itself. Availability and the agreed move details need to be confirmed before treating the date as booked.

What if my inventory changes?

Send the updated item list as early as possible so the scope, space and timing can be reviewed.

What should I keep after the move?

Keep the accepted quote, booking confirmation, any agreed changes and the final invoice or receipt.

Ready to plan

Both locations, your inventory, access and preferred timing.